[LG Front Load Washing Machine] Troubleshooting Leaks

How to conduct the test

1. 1. Perform a rinse cycle (once) with an empty tub.
2. 2. If water leaks from the washer during this operation, please request service.
   Note: If water leaks from the back while the tub is draining, the drain hole may be clogged.
   Please refer to the section titled “Leaks Only When the Washer is Draining” in this guide.
3. 3. If you don’t notice any immediate leaks after performing a rinse cycle, please read the rest of this guide.

※ If no leaks occur after performing a spin cycle, the leak may not be from the washer.

If the rubber gasket is intact and yet water leaks through the door, the leak may be caused by hair or debris caught between the door and gasket.
If the gasket is torn or damaged, please request service.

Try this

How to clean the gasket and glass door

1. 1. Remove any hair or debris trapped between the door and gasket.
2. 2. Wipe around the gasket using a soft cloth.
3. 3. Clean the inner side of the glass door with a soft cloth.

Is water dripping from the inner side of the door?

? It is normal to see water droplets dripping from the inner side of the door after washing.
What you are seeing is leftover moisture from the spin cycle.

If you add too much detergent, or use thick detergent like wool wash, the detergent may not fully dissolve in water.
This may block water supply to the tub, causing overflow from the detergent dispenser.

Try this

Occasional leakage from the rear or any water stains on the rear.

? Adding too much detergent will cause excessive suds and leaking from the rear of the unit.
Only add an appropriate amount of detergent.

1. Use detergent designed for the front load washer. (HE detergent)
Detergents made specifically for front load washers perform better than general-purpose ones in front load machines.

2. For liquid detergent, please do not fill past the MAX line.
Overuse of detergent will cause excess suds and leakage.

※ For powder detergent, the appropriate fill level is 5mm below the top of the detergent dispenser.
If detergent residue remains in the detergent dispenser, the residual detergent will be supplied with water for rinsing, and cause sudsing.

3. Always follow the dosage on the detergent label. Dosage varies by brand and type.
The recommended dosage is sufficient to wash your laundry clean.
For concentrated or thick detergent, mix it in water before use.
Only add detergent for one wash at a time.

How to clean the detergent dispenser

Detergent buildup can block water flow and cause leaks.
To prevent this, regular cleaning is necessary.
Disassemble the dispenser, carefully removing each component, and use a soft brush/cloth and lukewarm water to clean the components.

1. 1. Gently press the fabric softener cap and pull the cup out.
2. 2. Clean the detergent dispenser and the compartment it goes into using a soft toothbrush.
3. 3. Put the detergent dispenser back in place.
4. 4. Clean the dispenser weekly to keep it in good condition.

? Front load washer with the detergent dispenser on top.

? Front load washer with the detergent dispenser drawer located in the front.

Try this

Is there a puddle of water around the drain?

? A puddle near the drain may indicate a detached drain hose or a clogged drain causing backflow.

Is water leaking from the rear of the washer?

? If the drain and taps are located behind the washer, they may be the cause of the leak from the rear.
Excess suds from too much detergent may also cause leaks.

Is water leaking from the inlet hose or taps?

? Detach the inlet hose and reconnect it.
If the tap is leaking, the issue may lie with the tap itself, not the washing machine.

Is water leaking from the door?

? Water may leak from the door if there is hair and debris trapped in the gasket.
Please clean the rubber gasket.

Is water leaking from the access cover (drain pump filter, residual water hose)?

? After cleaning the drain pump filter, ensure the caps of the residual hose and pump filter are securely closed.
Leaks may occur if these components are not properly reassembled.

If water leaks onto the floor during draining, the issue may be a loose drain hose or a clogged drain causing backflow.
Here are some steps to resolve the problem.

Try this

Has the drain hose slipped out of the drain hole?

? Secure the drain hose to the drain.
If the drain hose is not properly secured to the drain, water can spill onto the floor during draining.
Be sure to check this if you notice a large leak while the washer is draining.

Is water backflowing from the drain?

? Backflow can occur if the drain is clogged with debris—this is often mistaken for a leak from the washer.
Clean the drain regularly to prevent this.
Ensure the drain hose is securely attached; loose hoses can cause water to spill onto the floor.
If you have an odor trap installed, it may slow water drainage, causing a slight overflow. The water should still drain after a moment.

If the drain and taps are located behind the washer, they could be the source of the leak from the rear.
Please inspect the drain and taps, following the steps below.
Excess suds from using too much or the wrong detergent can also cause rear leaks.

Try this

Is there a large leak from the rear during draining?

? This may be caused by a clogged drain causing backflow or a loose drain hose.
Clean the drain regularly to prevent backflows.
Ensure the drain hose is securely attached to the drain.

Is the part of the inlet hose connected to the tap leaking?

? Detach the hose from the tap and reconnect it.

Occasional leakage from the rear or any water stains on the rear.

? Adding too much detergent will cause excessive suds and leaking from the rear of the unit.
Only add an appropriate amount of detergent.

1. 1. Use detergent designed for the front load washer. (HE detergent)
   Detergents made specifically for front load washers perform better than general-purpose ones in front load machines.
2. 2. For liquid detergent, please do not fill past the MAX line.
   For powder detergent, the appropriate fill level is 5mm below the top of the detergent dispenser.
   
3. 3. Always follow the dosage on the detergent label.
   Dosage varies by detergent brand and type.
   The recommended dosage is sufficient to wash your laundry clean.
   

Try this

Do you see leaks between the tap and hose connector?

? Remove the inlet hose from the tap and reconnect it.
If the leak continues, the problem may lie with the tap.

Is the tap leaking?

? A damaged tap or high water pressure can cause leaks.
Replace the tap if it is faulty, or reduce the water pressure if it is too high.

Is water leaking from the inlet valve?

? Turn off the tap, then remove and reconnect the inlet hose at the washer.

Is the inlet hose leaking?

? If the inlet hose is damaged, please replace it with a new hose.

Is the leak coming from the inlet hose connection of your WashTower or Pedestal Washer?

? Disconnect the inlet hose connections, and then reconnect them securely.