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  • Not applicable in every subsidiary. Please contact your local LG B2B sales person to see which is applicable and available.

    General Warranty

    • Your LG Display will be repaired or replaced in accordance with the terms of this warranty, at LGE’s option, if it proves to be defective in material or workmanship under normal use, during the warranty period (Warranty Period) listed below, effective from the date (Date of Purchase) of original consumer purchase of the unit. This warranty is good only to the original purchaser of the product and effective only when used in the United States, excluding U.S. Territories.

    • ※ Please note the below is intended as a guide only, and T&Cs may vary depending on your model and product use.


    Guidance for Warranty Period

    Commercial Electronics

    HE Product Name, Labor Warranty, Parts Warranty
    Product Name Labor Warranty Parts Warranty
    Commercial/Hotel TV 3 Year 3 Year
    Signage 3 Year 3 Year
    Commercial Desktop Monitor Models Only 3 Year 3 Year

    EV Charger

    EV Charger Level, Labor Warranty, Parts Warranty, Remarks
    Level Labor Warranty Parts Warranty Remarks
    EV Charger Level 2
    (Up to 20KW, AC Charging)
    3 Year 3 Year Return & Repair
    EV Charger Level 3
    (From 40KW and above, DC Charging)
    2 Year 2 Year On-site Repair

    PTAC

    PTAC Product Name, Labor Warranty, Parts Warranty, Sealed System Warranty
    Product Name Labor Warranty Parts Warranty Sealed System Warranty
    LG PTAC 1 Year 5 Year 5 Year (Labor + Parts)

    Other products

    PTAC Product Name, Labor Warranty, Parts Warranty, Remarks
    Product Name Labor Warranty Parts Warranty Remarks
    SAC 1 Year 9 Year Maximum 10 year
    Solar 10 ~ 12Year 13 ~ 15 Year Maximum 25 year
    ESS 7 Year 3 Year Maximum 10 year
    Lighting 3 Year - -

    Service Process

    LG Electronics recommends B2B customer and/or SI company to make a purchase of buffer stock to keep the business running normally minimizing downtime. The basic service process for B2B customer/SI company is as follows,

    Prior to Calling for Service, Please Check the Following Steps:

    • 1. The SI Company shall verify compatibility prior to installation, then install their hardware and software along with LG products.
    • 2. Contact LG Sales Engineer for any questions regarding installation or other technical information.
    • 3. Check with SI for any recent firmware update.

    Please Have The Below Information Ready When Calling for Service:

    • When calling for service, Please have your unit’s model number, serial number, and problem description available.
    • Parts and service in accordance with the LG warranty are LG’s responsibility and will be provided without charge. Other service requirements will be at the owner’s expense.
    • Unit should be dismounted and made available for repair at the time of service.
    • If a replacement unit is required, under some circumstances you may be asked to provide credit card information for a non-warranty service fee, as a deposit for advanced shipment, or cost of unreturned unit.
    • If a replacement unit is received, please use the carton and packaging from that replacement unit in returning the defective unit to LG.
    • In an event the defective unit is not returned to LG, a charge will be incurred for the cost of the unit.
    • To ensure proper credit and avoid unnecessary charges, you must obtain an LG Return Authorization before returning any unit to LG. Contact the LG Commercial Display Help Desk for details.
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