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Gaseste un job
CIC Operator
04/11/2020
- Bucharest, Romania
- LG Electronics
- 04/11/2020 ~
Major Responsibilities:
? Answer incoming calls and log all customer questions and issues accurately and efficiently into the ticketing system
? Handle outbound calls
? Reply to incoming e-mails and log into ticketing system
? Answer chats in real time
? Online support (social media and forums)
? Troubleshoot related issues
? Provide actions to solve end-user issues (dispatch to services)
? Assist with defining and documenting Knowledge base articles
? Participate to special project work as needed
? Consistently meet or exceed requirement performance criteria
Expectations:
? Young graduate
? Romanian and English proficiency
? Technical background or interest in technical field is highly desirable
? Excellent written and verbal communication skills and patience
? Strong troubleshooting capabilities
? Previous successful customer service experience is considered an advantage
? Knowledge of Windows and MS Office products, other knowledge of CRM/SAP/ERP would be a plus
? Strong analytical, technical, problem solving and organizational skills
? Process and procedure oriented
? Able to communicate issues to customers in a non-technical manner
? Punctual
? Proactive, team player, self-motivated, organized, detail oriented and able to handle changing priorities;
? Creative and flexible mind
? Fun to be around with
What we offer:
? Dynamic atmosphere
? Possibility to learn about our latest premium products even before their launch
? Continuous challenges
? Good vibes
? Possibility for personal development
Location: Bucharest
Method of application:
If you are interested in this position please send your professional CV in English to the following e-mail address: lgemk_jobs@lge.com
? Answer incoming calls and log all customer questions and issues accurately and efficiently into the ticketing system
? Handle outbound calls
? Reply to incoming e-mails and log into ticketing system
? Answer chats in real time
? Online support (social media and forums)
? Troubleshoot related issues
? Provide actions to solve end-user issues (dispatch to services)
? Assist with defining and documenting Knowledge base articles
? Participate to special project work as needed
? Consistently meet or exceed requirement performance criteria
Expectations:
? Young graduate
? Romanian and English proficiency
? Technical background or interest in technical field is highly desirable
? Excellent written and verbal communication skills and patience
? Strong troubleshooting capabilities
? Previous successful customer service experience is considered an advantage
? Knowledge of Windows and MS Office products, other knowledge of CRM/SAP/ERP would be a plus
? Strong analytical, technical, problem solving and organizational skills
? Process and procedure oriented
? Able to communicate issues to customers in a non-technical manner
? Punctual
? Proactive, team player, self-motivated, organized, detail oriented and able to handle changing priorities;
? Creative and flexible mind
? Fun to be around with
What we offer:
? Dynamic atmosphere
? Possibility to learn about our latest premium products even before their launch
? Continuous challenges
? Good vibes
? Possibility for personal development
Location: Bucharest
Method of application:
If you are interested in this position please send your professional CV in English to the following e-mail address: lgemk_jobs@lge.com